Privacy Policy

Effective date: 10 August 2026

• WHAT WE COLLECT: Contact details, messages, account or enquiry information, technical data and cookie data.
• WHY WE USE IT: To respond to you, provide and improve services, secure our systems, meet legal duties and communicate with you.
• YOUR CONTROL: You may request access, correction, deletion, restriction, portability, objection or withdrawal of consent, where applicable.

1. Personal data we collect

Depending on how you interact with us, we may collect:

• Identity and contact data, such as your name, organisation, job title, email address and telephone number.
• Communications and service data, including enquiries, support requests, feedback, proposals, applications and records of our correspondence.
• Technical and usage data, such as IP address, browser and device information, pages viewed, referral source, timestamps, security logs and cookie identifiers.
• Any other information you choose to provide. Please avoid sending sensitive personal data unless it is necessary and we have requested it.

2. How we collect personal data

We collect data directly from you through website forms, email, telephone and other interactions; automatically through cookies, analytics and security technologies; and, where lawful, from business partners, public sources or service providers.

3. How and why we use personal data

We process personal data only where we have a lawful basis, including consent, performance of a contract or steps requested before a contract, compliance with a legal obligation, protection of vital interests, public-interest tasks where applicable, or our legitimate interests where those interests are not overridden by your rights. We may use data to:

• Respond to enquiries, provide requested information, deliver services and manage client or supplier relationships.
• Operate, maintain, personalise and improve our website, products, services and customer experience.
• Protect our website, networks, users and organisation; prevent fraud; investigate incidents; and enforce our terms.
• Send service communications and, where permitted, marketing communications. You may opt out of marketing at any time.
• Recruit personnel, manage applications, comply with law, maintain records and establish or defend legal claims.

4. Cookies and similar technologies

Our website may use essential cookies required for security and functionality, as well as optional analytics or preference cookies. Where required, optional cookies will be used only after you provide consent. You can manage cookies through the website consent tool and your browser settings; disabling some cookies may affect website features.

5. Sharing personal data

We do not sell personal data. We may share it only as necessary with authorised personnel, hosting and technology providers, professional advisers, analytics or communications providers, business partners involved in delivering requested services, regulators, courts or law-enforcement bodies, and parties involved in a merger, acquisition or restructuring. Service providers must use personal data only for agreed purposes and apply appropriate safeguards.

6. International transfers

Some recipients or systems may be located outside Nigeria or the country where you live. Where personal data is transferred internationally, we use a lawful transfer mechanism and appropriate safeguards, such as adequacy decisions, contractual protections, consent where valid, or another mechanism permitted by applicable law.

7. Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this statement, including to meet legal, regulatory, accounting, security and dispute-resolution requirements. Retention periods depend on the type of data, the relationship, applicable law and risk. When data is no longer required, we securely delete, anonymise or isolate it.

8. Security

We apply reasonable administrative, technical and physical safeguards designed to protect personal data against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure. No online system is completely secure; please use care when transmitting information and notify us promptly if you suspect a privacy or security issue.

9. Your privacy rights

Subject to applicable law and any lawful exceptions, you may have the right to:

• Access: Obtain confirmation and a copy of personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete personal data.
• Deletion: Ask us to erase personal data where there is no lawful reason to keep it.
• Restriction: Ask us to limit processing in specified circumstances.
• Objection: Object to processing based on legitimate interests or to direct marketing.
• Portability / consent: Receive eligible data in a usable format and withdraw consent at any time, without affecting earlier lawful processing.

We may need to verify your identity before acting on a request. We will respond within the period required by applicable law and will explain any lawful limitation or refusal. You also have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects, where applicable. We do not intend to make such decisions through this website.

10. Children

Our website and services are not directed to children, and we do not knowingly collect personal data from children without appropriate authorisation. If you believe a child has provided personal data to us improperly, please contact us so that we can take appropriate action.

11. Third-party links

Our website may link to websites or services operated by others. Their privacy practices are governed by their own notices, and we are not responsible for their content or handling of personal data.

12. Contact and complaints

To exercise your rights, ask a privacy question or report a concern, contact CloudSpace Technologies using the official contact details here ([email protected]), which is also published on our website, and mark your message "Privacy Request". Please include enough information for us to identify your request and respond appropriately.

You may also lodge a complaint with the Nigeria Data Protection Commission (NDPC) or, where the GDPR applies, the competent supervisory authority in your country. We encourage you to contact us first so we can try to resolve the concern promptly.

13. Changes to this statement

We may update this statement to reflect changes in our services, technology, legal obligations or practices. The revised version will be posted on our website with an updated effective date. Material changes may also be communicated through another appropriate channel.